It’s no accident that I introduce sales in Book Yourself Solid in Chapter 9—after I’ve taught you how to set your foundation and build trust and credibility. One of the reasons that so many sales conversations are unsuccessful is because they’re had at the wrong time—usually too soon—before you’ve earned the proportionate amount of trust needed for the offer being made. Plus, your clients’ buy when it’s right for them—when something occurs in their life or business that compels them to hire you. If these two factors, trust and timing, come together at just the right moment, you’ll have a successful sales conversation and book the business. But this only works if you’ve built a solid foundation, demonstrating that you:

• Have a red velvet rope policy so you work only with ideal clients.
• Understand why people buy what you’re selling so you know exactly to whom you are selling and what they want to invest in.
• Have developed a personal brand identity so you decide how you’re known in the world.
• Are able to talk about what you do without sounding confusing or bland, or like everybody else, and without ever using an elevator speech.

If you’ve set this foundation, a potential client will give you the opportunity to earn their trust. But you’ll only earn their trust if you:

• Use the standard credibility builders and have a high degree of likeability.
• Have designed a sales cycle that starts with no-barrier-to-entry offers including your always-have-something-to-invite-people-to offer.
• Have simple lead generating information products that enhance your credibility and speed up your sales cycle.

Then, and realy only then, are you ready to have sales conversations—that work.

The Secret to the Book Yourself Solid System

This simple 4-step process is the secret to the Book Yourself Solid system.

1. You execute a few of the 7 Core Self-Promotion strategies, which create awareness for what you have to offer.
2. When a potential client becomes aware of your services they’ll take a look at your foundation. If it looks secure, if they feel comfortable stepping onto it, they’ll give you the opportunity to earn their trust—but only the opportunity. They’re not necessarily going to hire you right then and there. They need some time before they will actually trust you.
3. That’s when your plan to build trust and credibility comes into play. As a potential client moves through your sales cycle, they will come to like you, trust you and find you credible.
4. When their circumstances dictate that they need the kind of help you provide, they’ll raise their hand and ask you to have a sales conversation (I’ll teach you this in a minute). You have a sales conversation the Book Yourself Solid way and book the business.

The process is simple. The process is sound. It can turn your business life around. And, most importantly, the process is a complete, repetitive, and self-perpetuating system.

The Super Simple Selling System

Now, let’s talk about how to have the sales conversation. I’ve created, the 4-Part Sales Formula for super simple selling—so simple the formula practically works on its own. Why? Because, once trust is assured and a need is met, using this 4 part formula during your sales conversations will book the business. But, please remember, this is meant to be an open and free-flowing conversation not a sales script.

Book Yourself Solid 4-Part Sales Formula

When a potential client expresses interest in working with you, open with a simple question…

Part 1: What are you working on? Or, what is your goal? Or, what are you trying to achieve?

Once you feel certain you know what they want to accomplish and by when, simply ask…

Part 2: How will you know when you have achieved it?  What results will you see? What feedback will you hear? What feelings will you have?

Once you feel like the potential client has clearly articulated these benefits, make sure they are fully in the hiring ­frame of mind, ask…

Part 3: Would you like someone to help you with that (achieve your goal, etc.)?

If they say, “no,” wish them the best of luck and keep-in-touch with them. If they say, “yes,” then offer…

Part 4: Would you like that person to be me? Because, you know, you are my ideal client. (To which they’ll say, “what do you mean?” Because no one has ever said that to them before.) Well, you are someone with whom I do my best work. (They’ll ask “why?” and you’ll tell them…) Because you are… (Here is where you list the qualities that make them who they are and allow you to do your best work.) As, you’re listing these qualities you’ll see their face brighten as they sit up strait and say, “Wow. That is so me! Thank you for noticing.” You’ll say, so shall we look at our calendars to plan a time to get started? And, the answer will be…drumroll please… “Absolutely, yes!”

Don’t use the phrases above verbatim. Instead just use the Book Yourself Solid 4-Part Sales Formula as a framework for a superduper simple (successful) sales conversation.

Written Exercise: Practice without pressure. Try this process with a good friend or colleague and see what happens. Ask them to call you at random a few times over the course of a week and say, “Hi, I’ve been getting your newsletter for a while and I think you may be able to help me, can we talk about your services?” And, instead of doing that thing that everyone does—talk about themselves and their business for 20 minutes—ask them what they’re working on or what they’re trying to achieve or what problem they’re trying to overcome, and you’ll be into Part 1 of the Book Yourself Solid 4-Part Sales Formula. Super simple.

A have an acupuncturist that I see from time to time. He might be the best known acupuncturist in my town. He’s certainly the most experienced and has an overbooked practice because of it. Every time I see him he complains (in a nice way) that he’s overworked and can’t keep up with demand. He doesn’t want to change the model of his business, in that he still wants to see patients himself and doesn’t want to manage other acupuncturists, but he resists raising prices, nonetheless. So, every time I see him, I complain to him (in a nice way) that his prices are too low and, in fact, should be doubled. His answer is always the same, “But, Michael, if I double my rates, I’ll loose half my clients.” I’ll pause here to let that sink in. First of all, he won’t loose half his clients but even if he did, he’d still make the same money and have twice as much free time. More likely, he’ll lose just a few clients but make much more money because he doubled his prices.

If you do raise prices, it’s a good idea to let clients know why. There’s nothing wrong with saying that you’re fortunate to be in high demand and are raising your prices so that you can give more attention to your clients. Or, that certain expenses related to serving your clients have increased and you’re raising your prices accordingly. People like the truth. I’d prefer to be open and honest with my clients, running the risk of disappointing a few of them, then be manipulative or obtuse, running the risk of damaging my soul.  Just be sure to let them know what the new rates will be and when they go into effect. Give them reasonable notice and consider giving them lots of advance noticed so they can adjust to the changes. And, most importantly, remind them of the continuing benefits they’ll get from working with you.

On the flip side, you don’t always have to carry over all costs or eek out every bit of profit on every sale. Sometimes you can earn long-term marketing juice by taking one in the chin for the sake of your clients. My son’s favorite pizza place is an organic one called Jules Thin Crust Pizza. At one point last summer the price of cheese went down. Now, the average customer is not going to know this. I eat cheese but I don’t buy it in bulk. It would have been easy, and cheesy (sorry, couldn’t resist), for Jules to just pocket the extra profit from the savings. But no, instead, they put up a big sign announcing the cheap cheese and that they were lowering prices because of it. All summer, their busy season, no less, prices where reduced. I asked the owner, John, whether the cheese experiment cultured nicely or stunk up the place (sorry, again, couldn’t resist). He said it was a huge success as a day did not pass without a multitude of “thank you’s” being tossed his way. Now, John’s not the type to boast about sales but I’m pretty sure he saw more business because of his gastrointestinal stimulus package.